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Purchase, Cancellation and Refund Policy

This Purchase, Cancellation and Refund Policy(“Puchase Policy”) is a binding agreement between you (referred to herein as “User”, “You” or “Your”) and Getverify LDA, a company incorporated under the laws of Portugal, and where applicable its subsidiaries, affiliates and related corporations (referred to herein as “Esim io”, “the Company”, “we”, “us” or “our”), concerning your access to and use of Esim io’s Services (as defined below) via Esim io website, related features and services, and other linked channels, mobile websites or applications (collectively, the “Platform”).

PLEASE READ THIS POLICY CAREFULLY AS IT CONTAINS IMPORTANT INFORMATION AND AFFECT YOUR LEGAL RIGHTS, USING THE SERVICES OR CLICKING “AGREE”, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS POLICY AND ESIM IO’S TERMS. IF YOU DO NOT AGREE WITH THE TERMS, YOU SHOULD IMMEDIATELY DISCONTINUE USING THE PLATFORM AND SERVICES.

Esim io is delivered to You electronically and instantly. It cannot be returned after delivery. Due to the features of the product explained and expressed in this Purchase Policy, the payment is made instantly via credit card, mobile payment or in-app purchase, to be determined at our discretion. For the avoidance of doubt, You may choose to use our Services by authorizing us to charge fees, pre-authorisation, subscription fees and payment purposes to Your selected payment method including credit card, mobile payment, in-app or similar as selected by You at the payment screen that We permit from time to time

In case of return of goods and services purchased via the Internet, the App Store cannot pay back with cash in accordance with the App Store Terms and Conditions.

The Application will be deemed to have fulfilled its performance and its responsibility will end when it is delivered electronically in terms of the product features offered. In disputes that may arise regarding this contract; UK courts are authorized and the applicable law is English law.

Purchase

How to Purchase.

You may activate a Purchase in one of the following two ways:

You can make a Purchase by following the instruction in a third‑party app store on which the App is made available, such as Apple App Store and Google Play Store (an "App Store") and via web. Please refer to the App Store T&Cs for the relevant time period for cancellations and for more information on how to do this.

Purchase Period

Purchases may be carried out as one-off purchases (where the fee is deducted from the user’s Esim io balance wallet), pay as You go (where the fee is deducted from the user’s io balance wallet) or on a recurring subscription basis depending on the method You use in accessing the Services. You agree to be automatically charged a purchase fee for the chosen purchase type at the time of the transaction. We may offer different lengths of purchase period from which to choose. For subscription based services, the subscription period will automatically renew on the day that it expires for another period of the same length of time. You will be charged for the following subscription period in advance on the renewal date, unless You cancel the subscription in advance of the renewal date in accordance with this policy. We may change the purchase period lengths that We offer from time to time, but We will not change the length of Your Purchase period while it is active.

Purchase Price Change

We reserve the right to change Our pricing terms for purchases at any time. Changes to the pricing terms will not apply retroactively and will only apply for purchase renewals after the date of such change. If You do not agree to a subscription fee increase, please remember that You can always cancel Your Subscription before Your next Subscription period starts. If You do not cancel Your subscription after receiving notice of a change in subscription fee, you will be obliged to pay the new Subscription fee from the date on which the next subscription period commences.

Suspension for Non payment

We and/or the relevant App Store may immediately suspend Your access to the App if your Purchase is not paid ,until such time as the full amount has been paid. If any amount remains unpaid following Our notice to You, We may end Your rights under this Purchase Policy.

All payments made are non-refundable and non-transferable except as expressly provided in this document.

Cancellation

You may cancel Your purchase by sending a cancellation request or cancel the renewal of Your subscription from the destination of Your transaction anytime. You will not receive a refund for the fees You already paid for Your current purchase period and You will continue to receive the bought Service features until the end of Your current purchase period. Please note that deleting the application does not cancel or end Your purchase. If You cancel Your purchase, the cancellation will take effect at the end of Your then‑current paid Purchase period. You will continue to be able to access the Service until that time.

Refunds

You may be eligible for a refund only from the destination of Your Transaction (App Store).

Apple Store: To request a refund, follow these instructions from Apple.

If You use a computer:

  1. Sign in to reportaproblem.apple.com
  2. Tap or click "I'd like to," then choose "Request a refund"
  3. Choose the reason why You want a refund, then choose Next
  4. Choose the app, Purchase, or other item, then choose Submit

If You use an iOS device:

  1. Go to App Store App on Your mobile and click on Your Apple ID
  2. Select Purchase History, find the transaction and tap Report a Problem
  3. Select Report a Problem to the right of the purchase and select the reason why You are requesting a refund

Google Play: To request a refund, follow these instructions from Google.

  1. Go to play.google.com.
  2. At the top right, click Your profile icon.
  3. Select Payments & Purchases and then Budget & order history.
  4. Find the order You want to return.
  5. Select Request a refund or report a problem.
  6. Choose the option that describes Your situation.
  7. Complete the form and note that You'd like a refund.
  8. You'll get a message that says "Thank You for sharing Your concerns." You'll also receive an email with a refund decision.

If You have any further questions about Purchase Policy, please get in touch with Us via the chat functionality on Our website or e-mail at suppport@esim.io