Our Purchase Policy
The application named “Esim.io” is owned by Getverify LDA located at Avenida do Infante, no. 50, 9004-521 Funchal, Madeira, Portugal (“our,” “app,” “application,” “we,” or “us”) offers premium features for purchase. A description of included premium features for different purchase types is available on our website or mobile apps.
The product is delivered to you electronically and instantly. It cannot be returned after delivery. Due to the features of the product explained and expressed in this contract, the payment is made instantly and in cash at once.
In case of return of goods and services purchased via the Internet, the App Store cannot pay with cash in accordance with the App Store Terms and Conditions.
The application will be deemed to have fulfilled its performance and its responsibility will end when it is delivered electronically in terms of the product features offered. Since the purchase is made in the electronic environment, there is no need for a delivery and cargo process, and no cargo and delivery costs will be requested in this context.
In disputes that may arise regarding this contract; Turkish Courts are authorized and the applicable law is Turkish Law.
How to purchase?
You may activate a purchase in one of the following two ways:
You can make a purchase by following the instructions in a thirdparty app store on which the app is made available, such as Apple App Store and Google Play Store (an "App Store") and via the web. Please refer to the App Store T&Cs for the relevant time period for cancellations and for more information on how to do this.
You agree to be automatically charged a purchase fee for the chosen purchase type at the time of the transaction. We may offer different lengths of purchase periods from which to choose. We may change the purchase period lengths that we offer from time to time, but we will not change the length of your purchase period while it is active.
Purchase Price Change
We reserve the right to change our pricing terms for purchases at any time. Changes to the pricing terms will not apply retroactively and will only apply for purchase renewals after the date of such change.
Purchase for Non payment
Suspension for non-payment. We and/or the relevant App Store may immediately suspend your access to the app if your purchase is not paid by you until such time as the full amount has been paid. If any amount remains unpaid following our notice to you, we may end your rights under these terms
All payments made are non-refundable and non-transferable except as expressly provided in this document.
You may cancel the renewal of your purchase anytime from the destination of your transaction. You will not receive a refund for the fees you already paid for your current purchase period and you will continue to receive the bought service features until the end of your current purchase period. Please note that deleting the application does not cancel or end your purchase. If you cancel your purchase, the cancellation will take effect at the end of your thencurrent paid purchase period. You will continue to be able to access the service until that time.
You may be eligible for a refund only from the destination of your transaction (App Store).
Apple Store: To request a refund, follow these instructions from the Apple.
If you use a computer:
- Sign in to reportaproblem.apple.com
- Tap or click "I'd like to," then choose "Request a refund"
- Choose the reason why you want a refund, then choose "Next"
- Choose the app, purchase, or other item, then choose "Submit"
If you use an iOS device:
- Go to the App Store app on your mobile and click on your "Apple ID"
- Select "Purchase History", find the transaction and tap "Report a Problem"
- Select "Report a Problem" to the right of the purchase and select the reason why you are requesting a refund
Google Play: To request a refund, follow these instructions from the Google
- Go to play.google.com.
- At the top right, click your profile icon
- Select "Payments & Purchases" and then "Budget & Order History"
- Find the order you want to return
- Select "Request a Refund" or "Report a Problem"
- Choose the option that describes your situation
- Complete the form and note that you'd like a refund
- You'll get a message that says "Thank you for sharing your concerns." You'll also receive an email with a refund decision
If you have any further questions about purchase, cancellation or refund, please get in touch with us via the chat functionality on our website or e-mail at email@example.com